International Customer Relations and Support Specialist

We’re seeking an extremely passionate International Customer Relations and Support Specialist to provide our customers with top-class service and help build our great customer relationships.

We’re looking for someone who knows all the key elements of the good customer journey, and whose eyes light up with enthusiasm when we in the team share our passion for creating the best solutions with our customers. If that sounds like you, we think you might fit right in here at ASIMUT.

ASIMUT team

The company

ASIMUT is a comprehensive web application specifically developed for scheduling, room booking and event management at institutions of higher education in the fine arts. Many of your future colleagues have a music academy background and we are all passionate about the performing arts – as we hope you are, too!

More than 60 academies in 19 countries are already using ASIMUT, and we are especially busy now, selling to and implementing for even more.

Our office is located in Aarhus, Denmark.

Role summary

  • You will be our customer/product support lead and provide our customers with an excellent “red carpet” experience via phone, e-mail and chat, and help to find great solutions.
  • You will support all customer relationship activities through customer onboarding, implementations, deployment and product training, both online and on-site.
  • You will participate in sales and relationship-building activities such as lead follow-up, canvassing, customer demonstrations and more, and you must be able to naturally thrive with this.
  • You will project manage projects large and small, alone or together with some of your skilled colleagues.
  • You will ensure good internal communication with ASIMUT’s Head of Sales and Implementations, and make suggestions for improvements on the basis of your daily interactions with customers from all over the world.

Skills and requirements

  • We expect that you have some years of experience in a similar role or functional area.
  • You are inquisitive and find it easy to acquire new knowledge.
  • You are a people person, helpful and good at building firm relationships. You are solution-oriented, obliging, considerate and a skilled team player.
  • You are also meticulous and systematic, with a drive and a balanced energy that rubs off positively on the people around you.
  • You have a strong sense of tact and of how to secure timely solutions to customer needs.
  • You have a very strong command of written and spoken English (C2 Mastery)* and master one or more other languages such as Spanish, French or German at a high level (C1 Advanced – C2 Mastery)*. Our internal communication language is English. Danish is not a requirement.
  • It is a definite advantage if you have experience in the field of music, performing arts or visual arts, preferably from the sector of higher education.

*CEFR – Common European Framework of References for Languages.

What else?

  • We are a small company and things are moving fast for us, so you will naturally be an important part of the impact that we make together.
  • Travelling is a part of the job.
  • If you do not live in Denmark, you must be prepared to move here.
  • ASIMUT is a diverse company. We have an informal style with an open atmosphere.
  • The position is full-time, and we would like you to start with us on 1 July 2021, but we are happy to wait for the right person.
  • You will be part of the Sales and Implementations team of five people. In parallel to this position, we are also seeking an International Customer Relations Specialist.
  • You are welcome to contact Dennis Jung Møller, Head of Sales and Implementations, at dennis@asimut.com, if you are eager to know more.

The application

If you also think the job sounds exciting, we will look forward to receiving your application and CV. You can apply via the link below.

The final date for receipt of applications is 9 May 2021, at twelve noon Danish time.

The recruitment process consists of the following elements: First interview 18-19 May, second interview 25 May. Personal profiles will be drawn up for candidates who proceed to the second interview, in advance of the meeting. An external consultant will be involved in the recruitment process.

If you have any questions, please contact:

Application

Deadline: 9th May 2021, 12:00 pm CET

Apply

Søren Wagner Hansen
swh@colo.dk
Tlf.: +45 42430080

Application deadline:
9th May 2021, 12:00 pm CET

Apply
Søren Wagner, COLO